Returns and Cancellations
We’re sorry that you were not satisfied with our product, write to us and let us know what went wrong. Please send us an email within 7 days of the product getting delivered for a return request.
We accept returns and exchanges only for products that have been unused and in the same condition as the customer received it.
Returns, Refunds and Exchanges
- When do we accept product returns?
You can return the product in case you notice any damages such as a tear, weaving defect, discolouration, etc. when the product is received.
The returned product should be in original packaging without any signs of use to quality for refund / exchange. We would recommend you send us a picture of the damaged product along with your return request and we’ll get back to you ASAP to fix the issue.
- By when can I return my order?
We have a 7 day return window on each product. You can raise a return request with us for up to 7 days from the product getting delivered to you. Return requests made after the return window shall not be allowed.
- How do I initiate a product return?
- How do I ship the product back to you?
- When will I get my refund?
- How will I get my refund?
- Can I exchange a product for a new one?
Of course, customers can return the original orders and replace it with a new one. Exchange requests can be made within 7 days of the product getting delivered to you. In case of exchanges, you will have to bear the cost of returning the product who would like to exchange. If a more expensive item is chosen against the item being exchanged, then the balance amount needs to be paid by you. If you are exchanging a product for a lower priced item, then the difference amount would be paid to you via a store credit.
In case you want to cancel an order you just places, please write to hello[at]huesland.com as soon as possible. We will cancel your order if it is not dispatched. Orders that have been dispatched cannot be cancelled.
- Is there a cancellation fee?
There is no cancellation fee. If we cancel your order before dispatch, we do not charge a fee for it.
- How will I get my refund in case of cancellation?